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We programme your hub with everything you need, all you have to do is plug the hub in and it should be up and running in 2 minutes.
Are your routines working? If so contact us about the fault with the light on the hub..
Try unplugging it and waiting 2 minutes and plugging it back in. If it still isn't working contact us so we can look into the issue.
Yes you're able to use your hub without the phone, however by having a phone you're able to tweak your routines. Your house is accessible without you having access to your phone
Contact us and let us know and whatever is broken we can look at it and work through it and let you know.
You can access it through other compatible devices such as tablets and iPads
Firstly try to restart the app, and check whether your Wi-Fi signal is the issue. If it is neither, then please report a bug on the App store and get in contact with us.
If you're trying to disable the child lock on your WIFI setting, you can contact us and we can do this for you.
If you're trying to limit guest access on your WIFI setting, you can contact us and we can do this for you
If you're trying to limit guest access on your WIFI setting, you can contact us and we can do this for you.
Unlike your Wi-Fi box, your hub creates a mesh network with your other products and works without having to be put out.
Yes your hub runs off electricity and not a Wi- Fi connection
No there is a strong and secure VPN in place so all your home routines are safe and secure.
Contact us and let us know that your hub is broken we can look at it and evaluate what needs to be done and let you know.
You can restart the app and try to access your main controls through that. If that is still not plausible, there will be master switches in your home, which can override the systems if you need.
No, if you do not have a phone you can try to use different compatible devices. If you have neither then you cannot access the app.
Please contact us and we can arrange a meeting to work out the issues you're facing
The memory card in your hub will store your data, however it will not be distributed to other parties
Click here to find out how to use your system
Click here to find out how your hub and systems work.
Click here to find out how and what your journey entails
Click here to find out how we keep you and your home safe and secure
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